Perks 2.0 FAQ

How does the City Brew Perks Program work?

Earn one point for every dollar spent, or TWO Points for every dollar spent when paying with a City Brew gift card. Collect your points and redeem them how you choose!

How do I earn points?

Check-in with your barista using your registered Perks Card, name, email, or phone number then pay for your order any way you’d like!

How many points do I need to receive a reward?

Earn 25 points and receive a free extra shot of espresso, or save up your points for larger rewards such as a free freshly brewed coffee or tea, a free drink or food item, or a package of coffee or tea!

How do I join the City Brew Perks Program?

Go online to citybrew.com/perks citybrew.com/perks and select Sign Up to create an account. You can create an account using your Apple ID, Google Account, or phone number -- simply choose what is easiest for you!

How do I redeem my points?

Once you have earned enough points for a reward, ask your barista to look up your account and apply your available reward to your purchase! Please note, rewards can only be redeemed on eligible items.

When should I expect my points?

In most cases, you can expect to see your points credited to your account immediately; however, they may take up to 24 hours to credit.

Do my points expire?

Each point earned expires after 12 months -- so you have plenty of time to use them!

Are there different levels of membership?

No, there are no tiers or levels of membership. All Perks members have the same earning capabilities!

How is the new Perks Program different from the previous one?

Our new Perks Program allows you to earn points for every dollar you spend rather than how many times you visit. You can save up your points for larger rewards or spend them how you like along the way! You can also now earn points no matter how you pay; however, paying with a registered City Brew gift card allows you to earn points twice as fast!

What will happen to my current points and rewards?

All of your currently available rewards will be converted into 150 points each (which is the equivalent of a free food/drink reward). If you are currently Silver or Gold level, you will receive 75 points. If you are Platinum level, and have 0-6 points, you’ll receive 75, if you have 7-12 points, you’ll receive 150!

I had an account on the previous Perks Program. Do I need to sign up again?

No! You can continue using the program with your card as you have before.

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